AI Driven healthcare app to improve patient-clinician experience

Due to an NDA, the company name is altered for the case study, some experiences are not showcased, and the designs presented are from an earlier version.

THE CONTEXT

Homey is AI driven healthcare tech company that is re-imagining patient-clinician experience in post acute care. They wanted build a solution for agencies to capture the patients visits on a mobile app. And using AI to filter the key notes from the captured data to create documentation.

THE PROBLEM

We found that agencies were manually handling patient documentation for insurance submissions, causing delays in submitting documents to the insurance companies and payment issues due to a lack of automation.

THE OBJECTIVE

Research, strategise, and design an end-to-end mobile app experience to help nurses quickly capture patient visits, with a goal to reduce visit time and add one extra visit per day within three months of launch.

My role and team

I was the primary UI/UX Designer,

along with a junior designer and

2 engineers

Also coordinating with 2 stakeholders and 7 clinicians

PS: The project was for visual design, but I also did a UX process with real users on my own

Responsibilities

Stakeholder and User Interviews
Secondary research
Wireframing
Usability and heuristic Testing
Mood boarding
Style guide (design system in sktech)
Visual design
Illustrations

Tools

Sketch, Jira, Invision, and skype for communication

Process I followed

This looks like a linear process but it was NOT!!

1. EMPATHISE

For understanding clinicians wants, needs and expectations, I conducted 2+ Stakeholder interviews, 4+ user interviews, Deep dived into Care plans.

What users and stakeholder says

2. DEFINE

Jumped into secondary research to form our product strategy and experience.

Persona

Day in the life of clinician (aka field nurse)

Workflow

3. IDEATE AND TEST

Based on the workflow and sitemap, I built built wireframes primarily focusing on showing patient details and recording experience and tested the experience with clinicians

4. DESIGN AND TEST

With a tight deadline and developers needing to start quickly, I created a mood board, built a design system, and tested the designs with nurses (an ongoing process)