AI Driven healthcare app to improve patient-clinician experience

Due to an NDA, the company name is altered for the case study, some experiences are not showcased, and the designs presented are from an earlier version.

My role and team

I was the primary UI/UX Designer for this multi-platform product, designing the mobile app and two web applications.

The core team included:

2 engineers
2 stakeholders (product & business leads)
7 office nurses (our key users and testing group)

As the product evolved and requirements grew, a junior designer joined the team about 8 months into the project to support ongoing design work.

Tools

Sketch, Jira, Invision, and skype for communication

Responsibilities

Conducting stakeholder and user interviews
Performing secondary research
Creating wireframes and defining user flows
Planning and conducting usability testing and heuristic evaluations
Developing mood boards to establish visual direction
Building and maintaining a design system
Crafting visual designs across platforms
Designing custom illustrations
Driving cross-functional collaboration with engineers, stakeholders, and clinical users

THE CONTEXT

Homey is AI driven healthcare tech company that is re-imagining patient-clinician experience in post acute care. They wanted build a solution for agencies to capture the patients visits on a mobile app. And using AI to filter the key notes from the captured data to create documentation.

THE PROBLEM

We found that agencies were manually handling patient documentation for insurance submissions, which led to

THE OBJECTIVE

Research, strategize, and design an end-to-end mobile app experience that enables nurses to efficiently capture patient visit details—aimed at reducing documentation time, ensuring timely document submission, and enabling at least one additional patient visit per day within the first 6 months of launch.

Process I followed

This looks like a linear process but it was NOT!!

1. EMPATHISE

To understand clinicians' pain points, needs, and expectations, I conducted 2 stakeholder interviews and 4 clinician interviews. I also deep-dived into existing care plans to plan the data structure for the mobile app. Through these conversations with stakeholders and clinicians, we gathered the following common problem statements:

What users and stakeholder says

2. DEFINE

Jumped into secondary research to form our product strategy and experience.

Persona

Day in the life of clinician (aka field nurse)

Workflow

Date Mapping

3. IDEATE AND TEST

Based on my understanding of the users, their journey, care plan data, and the validated workflow and sitemap from the previous stage, I created wireframes focused on presenting patient details, care plan data, recording interactions, and related experiences. I then tested these wireframes with clinicians to ensure usability.

4. DESIGN AND TEST

With a tight deadline and developers needing to start quickly, I created a mood board to define the visual direction aligned with clinicians' needs. I built a flexible design system to ensure consistency and smooth developer handoff. The designs were tested with nurses to ensure clarity and usability in real-world scenarios, with testing being an iterative process that continued even after delivering the final designs to support continuous improvement on the live app.